Suborbital Blog

Recent Report Downloading Issues with Suborbital Reports

Just a short heads up: Currently Apple’s servers aren’t on top of their game and downloading reports can take some time or completely time out.

Just re-try it a few times and ignore the “unexpected login error” message Suborbital Reports is displaying.

If you can’t get it to work there’s another option: Log into the iTunes Connect page and download the daily reports. You can import those files then via “File -> Import Report Files…” in Suborbital Reports.

 

Using the Griffin PowerMate to Control Your Teleprompter

In this short Blog post we’re going to show how you can use the Griffin PowerMate USB controller to operate Power Prompter.

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Reports: SSL Related Login Issues

We just released an update (1.1.4) that fixes the most recent login issues.

Looks like Apple didn’t properly extend their SSL certificate for “reportingitc-reporter.apple.com” and the current certificate is only valid for “reportingitc-reporter-sh.apple.com”. (See for yourself).

This did not only break Suborbital Reports but also Apple’s official Report Downloader command line tool.

We expect Apple to fix the issue soon but until then we updated Suborbital Reports to use the new domain.

Suborbital Reports Login Issues

Just a heads up: If you’re experiencing login issues with Suborbital Reports disable Two Factor Authentication for your account.

We’re working on adding 2FA support to Suborbital Reports. But until then you’ll have to keep it off to access your ITC sales reports with Suborbital Reports.

Power Prompter: Known Issues with macOS Sierra

Update: We have released Power Prompter 1.4.3 which fixes the issues mentioned below. The update is now available from our website and should be available soon via the App Store.

Even though our Sierra tests with Power Prompter were all positive some users reported the following issues with macOS Sierra:

  • The document window shows a grey strip above the script editor. The workaround to this is to simply resize the window a little.
  • Scrolling with a touch pad in the script editor can feel “jerky”. We’re working on a patch. But as this seems only to be happening on Macs with integrated NVidia GPUs our guess is that Sierra’s graphics drivers are a little wonky still.
  • So far these are the only issues reported. If you find something not on this list please let us know!

    We should be releasing fixes to this problems very soon!

    macOS 10.12 Sierra has been released. All our apps are compatible.

    Yesterday Apple released macOS 10.12 “Sierra” to the public. Though we were doing pretty extensive testing of our software on the beta we wanted to wait for the public release to confirm that all of our apps work perfectly fine with 10.12!

    Using your old plugins with Xcode 8

    As you probably know Xcode 8 comes with a new Plugin-API. At the same time Apple decided to close up Xcode so older plugins won’t work anymore…

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    The Road to Power Prompter 1.4.5

    Just to keep you updated on what we’re up to: Currently we’re working on version 1.4.5 of our teleprompter app “Power Prompter”. This update will be free for all our users and will include mostly bug fixes…

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    Power Prompter iOS Remote 1.4.1

    Today we released a small update to the iOS teleprompter remote app. It reduces the jerkiness of the speed slider with Bluetooth.

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    Power Prompter 1.4.1

    A few days ago we pushed Power Prompter 1.4.1 to our users. Here’s a quick overview what that update was about:

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