If you are not completely satisfied with your purchase, you have the right to request a full refund within 90 days of your purchase. This unconditional money back guarantee is valid for any software purchased directly from our website, and no reason for the refund is required.
To request a refund, simply send an email to support@suborbital.io with your order ID or any other information that can help us identify your purchase (such as your name or the email address used for the purchase). We will process your refund as quickly as possible.
Unfortunately, we are unable to extend our money back guarantee to software purchased from the Apple Mac App Store. In this case, the refund policies of the App Store apply, which can vary depending on your location and local customer protection laws.
To request a refund for software purchased from the App Store, you can visit https://reportaproblem.apple.com and log in with the Apple ID you used to make the purchase. From there, you can select "Request Refund" for the software you wish to return.
Please note that we are unable to offer support for App Store refunds as we do not have access to the App Store backend. For assistance with the refund process, you can visit Apple's support website at https://support.apple.com/apps.
