Power Prompter FAQ

Does Power Prompter support remote control via Bluetooth?

Yes. Since version 1.4 Power Prompter supports Bluetooth remote control via the iOS remote app.

I have multiple Macs. Is there a sync function planned?

Yes, sync is planned for one of the next free updates. As it stands now we're going to use Dropbox and iDrive for sync as iCloud Document Storage can only be accessed from App Store applications and we want to keep distributing a Power Prompter version outside the App Store. (Not all Macs installed in studios have access to the App Store).

What format does PP use to store the data and is there a vendor lock in?

Power Prompter uses a plain Sqlite 3 database to store all document data. You can open .ppr files with any sqlite3 client and extract data. The database contains plain text as TEXT and attributed RTF text as BLOB.

A SQL schema file for the database is included in the Power Prompter app bundle.

Help! A Power Prompter document I created is huge and takes ages to send via email (tens of megabytes). Why?!

Most likely you added a high-resolution background image to the script. Either remove the background image from the document or use one with a lower resolution.

I have noticed that PP connects to some non-Apple servers. What's up with that?

Power Prompter regularly connects to our update server to check if a new version is available. In case of a crash you can choose to send an anonymized crash report to us.

Other than that Power Prompter doesn't transmit any data. It will NEVER send any of your data to us or any other party. Your data is safe all the time and no one but you has access to it.

I need to recover a lost license. What should I do?

Contact us and mention your order number/id, email address you purchased with, name (or anything else that we can use to find your order in the database).

I get a "max activation limit reached" error when I try to unlock PP with my license.

Simply de-activate the license on one of your Macs (Select "Manage License" from the "Power Prompter" menu). Standard licenses are limited to 3 simultaneous installations. If you need a license to cover more Macs please contact us via sales@suborbital.io

If you can't de-activate a license because you re-installed OS X or sold your Mac please contact us and we will reset the installation count.

This doesn't apply anymore. License have now unlimited activations.

When I buy Power Prompter 1.x now and you release 2.0 next month will I get the update for free?

Yes. If you buy Power Prompter 1.x and we release version 2.0 within 12 months of your purchase date you will get the update for free.

At the time of writing (July 2016) a 2.0 release is still far away.

I have read the manual and still need help!

Don't panic! ;) We're here to help. Just drop us an email and describe what problems you have with Power Prompter. We'll try our best to help you! (Please don't forget to mention what Mac model you're using, which version of OS X is installed and what version of Power Prompter you're running).